In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a 14-day cooling-off period from receipt of your products to exercise your right of withdrawal without having to justify any reason or to pay penalty. This right of withdrawal also applies to sale products. Returns are to be made in new condition, and complete with all items (packaging, accessories, instructions). In this context, your responsibility is engaged. Damaged, damaged, incomplete, worn or soiled products will not be taken back. All complaints, requests for exchange or reimbursement must be made by email to firstname.lastname@example.org or by post to the following address: My Lady Heroine - 37 rue Jacquard - 76140 Le Petit- quevilly, within 14 days after delivery. The risks of return are the responsibility of the customer. My Lady Heroine encourages the client to keep proof of his shipment. In the event of exercise of the right of withdrawal, the company My Lady Hérone will reimburse the sums paid, within 14 days of receipt of the returned package, via the same means of payment as that used when ordering.