In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a 14-day cooling-off period from receipt of your products to exercise your right of withdrawal without having to justify any reason or to pay penalty. This right of withdrawal also applies to sale products. Returns are to be made in new condition, and complete with all items (packaging, accessories, instructions). In this context, your responsibility is engaged. Damaged, damaged, incomplete, worn or soiled products will not be taken back. All complaints, requests for exchange or refund must be made by email to the address firstname.lastname@example.org or by post to the following address: My Lady Heroine - 126, rue des frères delattre - 76140 Le Petit- quevilly, within 14 days of delivery. We will send you by email a return form to complete and print that must be attached to the shipment and the prepaid label to print, it will stick on your shipment. You drop off your package at the post office. Without this return form attached to the shipment, My Lady Heroine will not refund or exchange the returned products. The risks of return are the responsibility of the customer. My Lady Heroine encourages the customer to keep proof of his shipment. In case of exercise of the right of withdrawal, the company My Lady Heroine will refund the amounts paid, within 14 days of receipt of the returned package, via the same payment method that used when ordering.