TERMS OF SALES
The present conditions of sale are concluded on the one hand by Stéphanie Hubert - My Lady Heroine whose registered office is at 126, street of the brothers delattre - 76140 Le Petit-quevilly registered with the trade register and companies of Rouen under the number 510 777 030, hereinafter referred to as My Lady Heroine and on the other hand, by any natural or legal person wishing to make a purchase via the website of My Lady Heroine, www.myladyheroine.com, hereinafter referred to as "the buyer ".
ARTICLE 1: OBJECT
These terms of sale are intended to define the contractual relationship between the My Lady Heroine and the buyer, and the conditions applicable to any purchase made through the merchant site www.myladyheroine.com. The site is reserved for individuals and prohibited to professionals. The acquisition of a good or a service through the site www.myladyheroine.com implies an unconditional acceptance by the buyer of these conditions of sale, by ticking the box "I adhere to the General Conditions of Sales" during the purchase. These conditions of sale shall prevail over any other general or special conditions not expressly approved by My Lady Heroine. My Lady Heroine reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
ARTICLE 2 - CHARACTERISTICS OF THE GOODS AND SERVICES OFFERED
The products and services offered are those listed on the website www.myladyheroine.com of the company My Lady Heroine within the limits of available stocks. In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made. My Lady Heroin company reserves the right to modify the product assortment at any time. The photographs in the catalog are as faithful as possible but can not ensure a perfect similarity with the product, especially as regards colors, images and photos.
ARTICLE 3 - RATES
The prices of our products are indicated and payable in euros and by default posted "net to pay", unless otherwise indicated and excluding processing and shipping costs that are the responsibility of the customer and indicated at the end of the product selection by the customer. In case of order to a country other than metropolitan France you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company My Lady Heroine. They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to find out about these aspects from your local authorities. The company My Lady Heroine reserves the right to change prices at any time, but the product will be billed based on the rate in effect at the time of validation of the order and subject to availability. The products remain the property of the company My Lady Heroine until the physical deposit of the shipment. As soon as the customer physically takes possession of the products ordered, the risk of loss or damage to the products is transferred to him.
ARTICLE 4 - ORDERS
You can order:
On the Internet: www.myladyheroine.com
Live during an ephemeral sale by credit card
Contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.
The company My Lady Heroine reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problem, difficulty concerning the order received or a dispute over the payment of a previous order.
The buyer who wants to buy a product or a service must:
Fill out the identification form on which he will indicate all the details requested or give his customer number if he has one.
Fill out the online order form or basket by giving all the references of the selected products or services.
Validate your order after having checked it.
Check and expressly accept the terms and conditions of My Lady Heroin.
Make the payment in the conditions provided.
Confirm your order and payment.
All data provided and the recorded confirmation will be worth proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The order will be made only after acceptance of the payment by the bank of the customer and reception of the amount of the order by My Lady Heroine. The seller will communicate by e-mail a confirmation of the registered order. A summary of the information of your order and these General Conditions, will be communicated to you via the email address of the confirmation of your order.
ARTICLE 5 - PAYMENT
The payment of your purchases is made either by bank card thanks to the secure system Stripe, or by Paypal. The protocols are used so that the transmitted information is encrypted by software and no third party can become aware of it during transport on the network. The debit of the card is made at the time of the order and may therefore precede the shipment of the order. Any order made on www.myladyheroine.com implies the guarantee on the part of the Customer that he has all the necessary authorizations to use the means of payment made available on the merchant site. We do not store credit card data of our customers on our site. At the request of the buyer, he will be sent an invoice by email.
ARTICLE 6 - DELIVERY
The products are delivered to the delivery address indicated during the ordering process, within a period ranging from 3 days to one week and in the geographical zones accepted by My Lady Heroine. In case of error in the wording of the Customer's contact information or unavailability of the customer, My Lady Heroine can not be held responsible for the impossibility of delivering the order. When entering the order, the customer must choose the delivery method offered on the site: Colissimo. In case of absence during a Colissimo delivery to the address indicated by the Customer, a transit advice is normally deposited by the Post Office: the Customer can then withdraw his parcel at the post office with a coin. identity within 15 days of the date of filing of this notice. After this period, the package will be returned to the company My Lady Heroine. Our Customer Service will then contact the Customer for a possible reshipment whose costs are borne by the Customer, or without a response from the Customer, to a refund of the order excluding shipping costs.
The following sites can track the status of the order according to the chosen carrier:
- https://www.suivre-des-colis.fr/colissimo/ for delivery in Colissimo
In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you. If the carrier tracking systems do not have a record of the package, the customer must register with My Lady Heroine who will open an investigation. In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order and claiming reimbursement under the terms and conditions set out in article L 138-2 of the French Consumer Code. The package, if found, will then be returned to My Lady Heroine. Transport risks are the responsibility of the purchaser from the moment the items leave the premises of the company My Lady Heroine. The buyer is required to check in the presence of the preposter of the Post Office or the deliveryman, the condition of the packaging of the goods and the content on delivery. In case of damage during transport, any protest must be made to the carrier within three days of delivery. The following cases of force majeure unload My Lady Heroine from the obligation to deliver: War, riot, fire, flood, strikes, accidents, impossibility to be supplied.
ARTICLE 7 - RETRACTATION
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a 14-day cooling-off period from receipt of your products to exercise your right of withdrawal without having to justify any reason or to pay penalty. This right of withdrawal also applies to sale products. Returns are to be made in new condition, and complete with all items (packaging, accessories, instructions). In this context, your responsibility is engaged. Damaged, damaged, incomplete, worn or soiled products will not be taken back. All complaints, requests for exchange or refund must be made by email to the address firstname.lastname@example.org or by post to the following address: My Lady Heroine - 126, rue des frères delattre - 76140 Le Petit- quevilly, within 14 days of delivery. We will send you by email a return form to complete and print that must be attached to the shipment and the prepaid label to print, it will stick on your shipment. You drop off your package at the post office. Without this return form attached to the shipment, My Lady Heroine will not refund or exchange the returned products. The risks of return are the responsibility of the customer. My Lady Heroine encourages the customer to keep proof of his shipment. In case of exercise of the right of withdrawal, the company My Lady Heroine will refund the amounts paid, within 14 days of receipt of the returned package, via the same payment method that used when ordering.