SHIPPING AND DELIVERY

The products are delivered to the delivery address indicated during the ordering process, within a period ranging from 3 days to one week and in the geographical zones accepted by My Lady Heroine. In case of error in the wording of the customer's contact information or unavailability of the customer, My Lady Heroine can not be held responsible for the impossibility of delivering the order. When entering the order, the customer must choose the delivery method offered on the site: Colissimo. In case of absence during a Colissimo delivery to the address indicated by the Customer, a transit advice is normally deposited by the Post Office: the Customer can then withdraw his parcel at the post office with a coin. identity within 15 days of the date of filing of this notice. After this period, the package will be returned to the company My Lady Heroine. Our Customer Service will then contact the Customer for a possible reshipment whose costs are borne by the Customer, or without a response from the Customer, to a refund of the order excluding shipping costs. The following sites can track the status of the order according to the chosen carrier: https://www.suivre-des-colis.fr/colissimo/ for delivery in Colissimo In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you. If the carrier tracking systems do not have a record of the package, the customer must register with My Lady Heroine who will open an investigation. In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order and claiming reimbursement under the terms and conditions set out in article L 138-2 of the French Consumer Code. The package, if found, will then be returned to My Lady Heroine. Transport risks are the responsibility of the purchaser from the moment the items leave the premises of the company My Lady Heroine. The buyer is required to check in the presence of the preposter of the Post Office or the deliveryman, the condition of the packaging of the goods and the content on delivery. In case of damage during transport, any protest must be made to the carrier within three days of delivery. The following cases of force majeure unload My Lady Heroine from the obligation to deliver: War, riot, fire, flood, strikes, accidents, impossibility to be supplied.